Are you searching for answers but can't seem to find what you're looking for? Take a look at our extensive Frequently Asked Questions section, where you'll discover swift and comprehensive responses to common queries. If you're still unable to locate the information you seek, don't hesitate to get in touch with us. Our dedicated support team is here to assist you every step of the way.
You should receive your "Welcome" email instantly after signing up, although due to the nature of the email, which contain many links, it could end up in your spam folder. Please check your spam folder. If you still do not see it, please contact us.
When you signup with any of our shared hosting plans, you will recieve an email titled "Your New Account is Ready". There you will find the nameservers for your account. If you did not recieve the email, please check your spam folder, or contact us and we will resend it.
Your Account is activated instantly upon sign up and you will recieve an email wih all your Hosting plan details. If you cannot find your "Welcome" email, please check your spam folder. Accounts are generally setup in under two minutes.
SSH (Secure Shell) is enabled by default for all our shared hosting plans.
If you purchased a domain name from us, or just recently updated your nameservers from your Domain Registrar, please keep in mind that your domain name will not be visible on the internet instantly. This process is called propagation and can take up to 48 hours. Please allow up to 48 hours for the nameservers to resolve.
We will transfer your website for free, under the condition that it's cPanel to cPanel migration.
The Let's Encrypt SSL is installed on all of our shared hosting with no limitations.
Wordpress is auto-installed on our Managed Wordpress hosting. For our standard (shared) hosting plans, it could be installed via cPanel with WP Toolkit or WordPress Management by Softaculous. Our Support team also provides Wordpress installation, kindly open a support ticket for request.
Cpanel is offered for free on all of our Shared Web Hosting plans. cPanel is also available with our VPS and Dedicated Servers.
You could send up to 200 emails per hour on our Shared hosting plans.
Softaculous is available for free on all our shared web hosting plans.
Yes, we can change your main domain, simply open a support ticket and provide details, including the new domain name.
We occassionally send out promotional discounts. Make sure you subscribe with us!
If you purchased a domain name from us, the nameservers are already set to point to our servers by default. You can update the nameservers from within the client area, should you need
to make any updates.
If you purchased a domain name from another domain registrar, you will need to log into your Domain Registrar and update the DNS to point to our servers. You will find the new nameserver details in the
"Welcome Email".
Domain names can be purchased for a minimum of one year and up to three years.
cPanel has removed "Addon Domains" and is no longer available. Additional domain names can be added by navigating to cPanel > Domains > Domains. There you will be able to add additional domain names that are allocated with your plan.
You can transfer your domain name to us from the following link: Transfer Domain.
In order to transfer your domain, you will need an Authorization Code, commonly known as an "EPP Code". You will need to
ask your domain name registrar to provide this. Your domain name also needs to be "unlocked" in order to initiate the transfer.
Domain transfers generally take between 3-5 days to complete. Once completed, we will notify you.
To renew a domain name, log into the Client Area and from the top navigation bar select Domains > Renew Domains from the drop down menu.
We offer a 30 day unconditional money back guarantee, if for any reason you are not satisfied with our service. No hidden costs or fees. Its a full refund issued within 3 hours. No questions asked.
To pay an invoice, log into the Client Area and select Billing > My Invoices from the top navigation bar. There you will find any unpaid invoices.
A client cannot add funds until they have at least one active approved order in their account. This is to prevent fraudulent use.
To cancel your web hosting services, log into the Client Area and select Services > My Services from the top navigation bar and then click on "Active". On the following page you will find "Request Cancellation" link.
We accept the following payments:
2Checkout:
Visa, MasterCard, American Express, Visa Electron, Maestro, Eurocard (Mastercard), Discover/Novus, Dankort, Bancontact, Postepay, JCB, CB/Carte Bancaire, UnionPay, Elo Card,
Hipercard, and RuPay.
Digital Wallets:
PayPal, PayPal Express, Alipay, Apple Pay, MobilePay, Vipps, Webmoney, WeChat Pay, Skrill Wallet, and Neteller.
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PayPal:
Debit Card, Visa, Mastercard, American Express, Discover, JCB, Diners Club, and EnRoute
Digital Wallets:
PayPal, PayPal Express, Google Pay, Apple Pay
Just a few reasons why you should choose us as your web hosting provider.
